Your first contact with us.
The first contact you have with a funeral director is usually on the telephone. At this
point, the funeral director is going to need the following information:
The full name of the deceased.
Normal residential address.
Dates of birth and death.
The location of the deceased.
If a medical certificate for the cause of death has been signed by the medical
The full name, address and phone number of the next of kin who will be in
charge of the funeral arrangements.
The first step.
The first important step is to ensure that the person who has died is transferred into the
care of the funeral director. Next, an arrangement interview time is scheduled.
Most funeral directors will attend your home to make arrangements, as this is often a
time when families need to be together.
The option of visiting the funeral director’s office may also be helpful, as it takes the
principal decision-makers away from the phone calls and visitors. This provides a
calmer environment in which to make decisions and give instructions to the funeral
director. This alternative is also helpful in allowing you to see the funeral
director’s premises, and to select from the range of
coffins and caskets they provide.